Challenge A German insurer with approx. 700,000 customers and over one million contracts for insurance products with private individuals Around 1.3 million documents from a variety of inbound channels Process cost reduction in the area of mail processing Faster preparation of documents and improved customer communications DOWNLOAD
Solution Digital mail processing of all documents One-touch processing (OTP) for largely automatic document triaging, indexing, categorization and classification Use of the latest scanner technology for intelligent omnichannel management and customer communications DOWNLOAD
Benefits 1.3 million documents received annually Process costs significantly reduced Customer satisfaction thanks to faster processing Processing times optimized thanks to digitalization DOWNLOAD
