Increase efficiency, reduce costs
SPS’ Omni-Channel-Output Factory is a shared service model, generating significant economies of scale. We strategically convert print communication to digital channels, where appropriate, reducing overall print output. As a major provider, we get preferential postal rates for our clients. Together these approaches can help reduce costs of communication campaigns by 30% or more.
Manage fluctuating volumes
A shared services model allows companies to deal with huge volume spikes at key times of the year, without having to invest in permanent infrastructure all year-round. In the financial services sector, for example, companies can see massive increases in volumes as customer’s request annual account statements or prepare tax statements.
Business continuity
Having flexible and reliable service partners makes companies more operationally robust and allows them to continue to deliver, even in the event of a major disruption.
Combining print and digital communication
The majority of customer communications are still done via print. SPS integrates both print and digital in one seamless solution, so companies can leverage the benefits of digitalization while still providing an optimal service to customers who prefer print.
Create personalized experiences for customers
A relevant, personalized experience is expected by today’s customers. According to McKinsey, omni-channel personalization can increase revenues by 5-15%.1 With SPS’ omni-channel approach you can target the right customer with the right message at the right time.
Data management
Data volumes are growing exponentially as customers increasingly use a range of connected devices and digital touch-points. SPS centralizes data, and manages and updates customer profiles with real-time information; allowing you to create accurate, targeted communications campaigns based on customer preferences.
Best-in-class security
SPS’ solution is built from the ground up with the highest standards of security in mind. All communications can be carefully tracked and audited ensuring the highest security standards as well as regulatory adherence.
To see how our Omni-Channel Output Management services can benefit your business,
