Business Process Services

Swiss Post Solutions builds bespoke, End-To-End Business Process Automation Systems that transform internal and external workflows, empowering businesses in the digital age.

What is Business Process Management?

Business process management is the operation of optimizing business processes using digital and automated solutions. Business process outsourcing (BPO) enables an external, in-depth analysis of existing business processes. The objective is to establish an evolved automated architecture that streamlines efficiency, reduces costs, and strengthens output.


Accounts Payable Automation

Intelligent invoice processing with end-to-end process ownership

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Discover More about Accounts Payable Automation

Accounts Receivable Automation

Streamline your Accounts Receivable process and decision making with data insight

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Discover More about Accounts Receivable Automation

Insurance Claims Automation

Minimise manual back office tasks and waiting time for claims management

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Discover More about Insurance Claims Automation

HR Document Processing

We offer reliable solutions for professional and intelligent HR document management

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Discover More about HR Document Processing

Customer Care And Sales Support

Our solution helps improve your support for improved customer services and sales support

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Discover More about Customer Care And Sales Support

Dealing with the data explosion

Find out how Business Process as a Service (BPaaS) can help your company become more accurate, efficient and agile while using of the possibilities of Big Data. SPS's interactive whitepaper explains the different BPaaS solutions and describes how you can accelerate your digital journey.
Dealing with data explosion - The 1-10-100 rule

Automation for the modern business

The present-day business must contend with a range of complex, interdependent challenges to stay relevant, efficient, profitable, and competitive in a heavily saturated market. Business processes are at the core of all business output, and with an underperforming or stagnant yield, workflows need to be addressed by companies as one of the most crucial variables on the road to business evolution.
To be more productive workflows must be streamlined, and in the digital age, this requires business process automation (BPA). Automating workflows can:
  • Reduce costs: Process automation reduces the headcount needed for operations and the material resources, including office space and IT equipment for starters.
  • Increase efficiency: Automating workflows quickens administrative duties, reducing the time taken to carry out tasks.
  • Increase productivity: Digitizing business operations allows teams, departments, and partnering organizations across the world to collaborate and communicate efficiently and effectively.
  • Increase profits: By increasing productivity and efficiency costs will reduce, outgoings lessen and grow output.
Swiss Post Solutions has extensive experience in the design, operation, and analysis of physical and digital business processes. The identification and delivery of improvements to business processes require an in-depth knowledge of business processes, the ability to redesign processes, access to the appropriate technology and delivery locations.

BPA Solutions by SPS

Accounts Receivable and Payable

Streamline the accounting processes with best-in-class technology and intelligence-led decision making.
  • AR automation for intelligent invoice processing
  • Data insights and business data analysis to supplement forecasting
  • Accounts payable automation for third-party payment management
  • Accounts receivable automation for payment management
  • Business data analysis
  • E-billing solutions

Insurance Claims Automation

Minimize manual back-office tasks and waiting time for claims processing
  • Automated claims validation checks
  • Automated claims forms processing
  • Management of multi-channel inbound documents

Customer care and sales support

Improve customer service and sales team support operations with intelligent automation
  • Document dispatch
  • Forms processing
  • Omni-channel communication management
  • Automated data management per company regulations

HR Services and Payroll Factory

Reliable solutions for professional and intelligent HR document management
  • Digitize legal documents for improved security, privacy, archiving and collaboration
  • Travel expense management
  • Complete case handling (optional)
  • Automated payroll processes
As a BPA Service provider, SPS is continually investing in its capabilities to ensure that it can respond to the future business requirements of its clients. Its expertise in transitioning to and managing omni-channel digital processes allows it to introduce Business Process Outsourcing or BPO Services and up-to-date technology that leverages the knowledge, data, and resources already available.

Business Process Automation by industry

Automation for Banking and Finance

Automating business processes within the banking and finance industries can streamline compliance and operational processes, reduce operational costs, and improve the customer experience.

Insurance Automation

Automation within insurance ensures compliance and consistency throughout a claim’s life-cycle. Forms processing, digital mailroom solutions, and Output Management Services support the customer experience, manage legal documents and validation checks while optimizing efficiency.


Introducing Robotic Process Automation in Healthcare can reduce manual processes, reduce the need for seasonal employees, average claims handling time, and operational costs in addition to increasing process accuracy and quality.


Automation within the legal industry reduces time spent processing forms manually, meaning better document management and quicker case resolutions due to increased efficiencies and automated workflows.


Create multi-channel sales incentives and get customer data insights so that you can analyze behaviors and optimize future campaigns for customer satisfaction. Treat your customers with an intelligent bonus system or loyalty deals.

Public Sector

Automation within the public sector allows governing bodies to focus on their core objectives, with RPA supporting the more human-centric tasks. The public sector can benefit from automation with reduced costs, increased productivity, accuracy, optimized data analysis leading to streamlined decision making.
To find out more about how SPS can support your business,

Customer testimonials

  • testimonials

    With this project, together with SPS, we have not only managed to enter the digital world and set up a convenient communication platform for the HR department and those responsible on site. We were also able to significantly accelerate processes.

    Ernst-August Latza, Management personalService, proService GmbH

  • testimonials

    Whether technical, professional or personnel challenges, we were able to rely on the expertise and flexibility of the SPS employees and always reach a consensus on open points in the joint committees - also with the works council or management.

    Holger Kaltwasser, Head of Payroll HR Systems/IT, Infraserv GmbH & Co. Höchst KG

  • testimonials

    Choosing the right partners is more important than ever. Companies that outsource, not only in the traditional sense but also through the wide array of the ever-changing collaborative business models are scrutinizing their providers very closely.The GO100 is the definitive guide to help companies research and compare service providers with whom they are considering relationships.

    Debi Hamill, IAOP CEO

  • testimonials

    We wanted to standardize our processes to ensure their application in all countries and to achieve significant cost reductions through systematic outsourcing. Thanks to SPS, both goals have been achieved and we can now focus on our  key business.

    Head of Finance Services, Processes & Performance, Utility Provider

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