In the past, companies used to outsource their mailrooms just to cut costs. Today, outsourced mailrooms are a way to promote service quality within your business and it has a direct impact on your customers’ satisfaction. SPS can either optimize your physical mailroom (on- or off-site), digitize your mailroom operations or provide a hybrid solution with a mix of physical and digital. We also provide office services, freeing up your time and effort for your core business.
Data, such as customer communication, enters your company every day. SPS uses intelligent automation to automatically classify incoming documents and extract the most relevant information. Automated data processing is a key part of our innovative document management solution. It helps turning unstructured data into structured usable information that is ready for processing and analytics. While we take care of structuring your data, you can focus all your efforts on solving your clients’ challenges.
Whether responding by physical or digital media, we enable companies to communicate with their customers on the channel the customer prefers. Our Omni-Channel Output Services enable you to reach your customers quickly and efficiently, increasing customer satisfaction and speeding up your internal processes.
For businesses to succeed in the digital age, they need lean, integrated systems from the back-office all the way to customer-facing teams. The optimal business process automation model includes a combination of technologies like AI, straight-through-processing and skilled human agents located in onshore or offshore locations. SPS enables you to generate value from your core business processes with efficiency, speed and quality.
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