Rapid Scaling

With our network of operating centres and global trained workforce, we support business growth and give companies the flexibility to respond quickly to operational crises.

The Value Of Rapid Scaling

Companies that are looking to launch new product lines and expand globally can often face operational bottlenecks as volumes rapidly change. A common scenario: a company has an extremely successful promotion and struggles to cope with a surge in customer service requests. Alternatively, there may have been a disruption, shutting down multiple processing centres. This then results in much higher workloads in other units. Swiss Post Solutions’ (SPS) global network is able to scale its capacity and meet high volumes in a very short time, giving companies the support they need to expand, whilst also adding an extra layer of resilience.

What Is Rapid Scaling?

SPS has a global network of shared service centres and over 3,500 highly trained operators. We are able to cope with volume increases from our clients by shifting workflows between centres. Our model involves cross-training operators so they can complete a number of different functions across different business lines. Having the capability to re-assign employees is particularly important when it comes to dealing with seasonal peaks. We are also able to rapidly recruit and train skilled new workers in our operating markets. We leverage specially designed recruiting and training programs as well as structured e-learning courses to ensure that onboarding is fast.

SPS’ Rapid Scaling Solution Offers

  • Fast expansion – SPS is able to onboard up to 200 skilled operators a month.
  • Flexibility and agility – Companies can respond quickly to operational challenges or growth opportunities.
  • Managing seasonal peaks – SPS’ infrastructure can easily cope with seasonal peaks or sudden demand surges.
  • Global trained workforce – SPS has a global workforce spread across more than 20 countries, allowing us to shift workloads at a moment’s notice.
If you would like to discuss how Rapid Scaling can help you gain flexibility,

  • Case Study

    Offshoring of backoffice tasks

    Outsourcing in record time ensures higher quality and cost savings for telecommunications service provider

    Read Case Study about Offshoring of backoffice tasks Read Case Study

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