Enhancing your digital mailroom with IA

Businesses running large omni-channel mailrooms deal with the pressures of processing large volumes each day. Quantities can be sporadic, adding to the complexity of managing unstructured information.

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How intelligent automation can improve mailroom efficiency

Intelligent automation can be used to replace manual information handling in the mailroom. Documents – whether physical or digital ­– are scanned. Then the most relevant information is automatically classified and extracted, using a mix of optical character recognition (OCR) and advanced Artificial Intelligence (AI).
Companies can use IA to automate 80% of mailroom processes, leaving human workers to concentrate on what they do best: managing more complex, nuanced tasks. IA can reduce processing times and increase accuracy, whilst allowing companies to scale up and down rapidly in response to demand. Effectively creating a digital mailroom.   
For more information on IA view our interactive whitepaper.

The benefits of IA in the mailroom

IA improves efficiency and performance by enabling departments to meet service level agreements more easily. IA facilitates a consistent quality of service, even when customers flip between communication channels, improving the customer experience.
The additional benefits of IA include the ability to:
  • Process data in up to half the time
  • Operate  24/7 with 98% accuracy
  • Easily scale for seasonality and volume anomalies
  • Reduce costs by up to 74%
If you would like to discuss how IA can help improve your mailroom

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