Companies shoulder an immense workload when it comes to customer claims. Due to the complexity and volumes, employees can become bottlenecks along the process. This is where Intelligent Automation (IA) comes into play.
Read the interactive WhitepaperBy leveraging automation, claims are processed almost instantly and companies can enable faster refunds and create a better customer experience. Advanced Artificial Intelligence (AI) can also be used to detect fraudulent claims, helping to reduce unnecessary payouts. IA transfers claims to human operators after extracting enough information to ensure it reaches the right individual.