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Case Study

Cost reduction through outsourcing

  • Challenge

    In the context of cost optimization and simultaneous relief of its highly qualified employees, the insurance company was looking for an external service provider, which offers the company high flexibility in terms of staff resources and thus enables a focus on the core business.
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  • Solution

    For a timely relief and processing of the processing backlog, SPS has established a team for the insurance within a few days with functional and industry know-how from the existing workforce.

    In the course of the cooperation, the processing areas of the SPS were extended by continuous further training. 

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  • Benefits

    • 20,000 cases processed end-to-end monthly
    • 15-20% cost advantage
    • Higher flexibility during work peaks
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