Challenge One of the US’s largest diversified media companies wanted to optimize their headquarters’ mail operation with the following goals: Increase operational efficiency and reduce costs Introduce technology to streamline processes Enhance service levels and increase convenience to employees DOWNLOAD
Solution Optimized staffing levels with service-focused personnel Cross-trained staff to maximize productivity and improve customer service Installed new technology to increase efficiency Selected new partners for the company‘s courier services DOWNLOAD
Benefits Cost savings Right-sized headcount New courier partners Improved service Customer service training New candidate profile Increased efficiency New technology Process optimization Scalability SPS replicated the solution for client in additional locations DOWNLOAD
