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Case Study

Jersey Electricity

  • Challenge

    Jersey Electricity wanted to transition to digital customer engagement. It wanted customers to pay their bills on time, by enhancing the service for their clients and enable corporate clients to access and manage their bills from a single point, rather than with paper bills.

  • Solution

    Swiss Post Solutions provides Jersey Electricity with a full service customer billing and usage data portal. Through the web portal Jersey Electricity‘s 48,000 customers have instant online access to their billing information and electricity consumption data. Customers can analyse and benchmark their usage, examine trends to become more energy efficient and make an informed choice on the best tariff options for their needs.

  • Benefits

    With Swiss Post Solutions transformation experience and service offering, Jersey Electricity was able to realise a quick ROI and:

    • Significantly lower investment compared to other IT solutions
    • Achieve a 40% reduction in print and mail costs
    • Support move to ‘smart’ meters
    • Provide additional value for customers to analyse trends and be energy efficient
    • Access cost centre management for simple management of multiple accounts

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