Case Study

Mailroom & Office Services Management For A Financial Institution

Challenge

The client wished to consolidate multiple support services (mail, reprographics, reception, concierge, conference room support) in offices across the US under one vendor, to address the following issues:
- Inconsistent service
- Inefficient processes
- Escalating costs
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Solution

SPS implemented an integrated “One-Team” approach to manage the multiple service lines nationwide:
- A flexible staffing model with cross-trained staff
- Upgraded service levels
- Re-engineered processes
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Benefits
- Cost savings: $5M saved over term of contract
- Improved service: Upgraded talent - Reduced turnover
- Increased efficiency: Cross-trained staff - Eliminated silos and knowledge gaps
- Seamless transition: No disruption in service to end-users
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