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Case Study

Document Processing For Disease Management Programs (DMP)

  • Challenge

    • The German Federal Government uses DMPs to ensure that chronically ill patients receive high-quality care based on structured analyses. 
    • Efficient and secure processing of sensitive data from currently 2.5 million patients for the program.
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  • Solution

    Since 2003, the DMP data center operated by SPS has been supplied with 10 million pieces of processed documents:
    • 50 employees can handle the entire process from entry, customer care, and storage.
    • Since 2008, largely digital processing with high degree of automation and deeply integrated into the system of health insurance companies via all channels and a portal provided by SPS
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  • Benefits

    • Around 10 million documents processed annually
    • Complete responsibility for the entire process
    • Planned expansion of the program to include additional diseases
    • Data protection-compliant handling of the process
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