Our Client Managers take care of existing customer relationships and are in charge of all negotiation and commercial contract aspects. Furthermore, they identify new and additional business opportunities, aligning the strategic goals of their customers with the Swiss Post Solutions service offerings.
Our Client Managers are the owner of a client`s contract, engage in close relationships and know their customers and their processes by heart. That is how our Client Managers can easily create account plans for their contract portfolio and identify existing and new business opportunities. By doing this, they proactively add value and increase the share of wallet while fulfilling their client`s needs as they arise.
Supported by operations, our Client Managers are able to identify possibilities to enhance a contracts’ profitability and negotiate the commercial aspects of those directly with the client (e.g. Service Level Agreements). As experts in their industry, Client Managers are able to understand and match client’s needs with opportunities that operations offer, suggesting the best existing solutions and identifying possibilities that markets and new technologies create..
If you have a winning mentality and the ambition and desire to succeed in the role of Client Manager for BPO business, please send your application to spsacademy@swisspost.com. We are always keen on getting to know unconventional thinkers, dynamic innovators and ambitious client-focused Client Managers.
If you are not looking for a new opportunity right away, but you would be interested in the future, please send us your profile and we will stay in contact regarding upcoming suitable opportunities.